Emergence Audio Privacy Policy

Effective as of  October 1, 2020

Thank you for visiting Emergence Audio!

At Emergence Audio (collectively, “Emergence”, “we”, “us” and “our”) we respect and value your privacy. This policy explains our privacy practices and how your personal information is collected, used, shared, and protected when you visit or make a purchase from https://emergenceaudio.com (the “Site”). 

We will not use or share your information with anyone except as described in this Privacy Policy. This Privacy Policy is part of our Terms of Use which governs your use of the Emergence Audio site.

What rights you have over your data

At any time, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You may request for us not to process your personal information for marketing purposes or we will provide the option to “opt out” entirely, at any time. You can also request that we erase any personal data we hold about you. This does not include any data we are required to keep for administrative, legal, or security purposes.

What personal data we collect and why

We collect information from you when you create an account, place an order, subscribe to our newsletter and/or sign up for notifications, and send us a contact or support form. Some information we collect includes your name and email address. Please note: when placing an order, a secure “sign up link” is sent to you via email which automatically creates your account (My Account) using only your email address. You’re automatically logged in without the need to create a password or to log out and are able to view your order and download history. 

Usage Data

When someone visits emergenceaudio.com, we collect information that your browser sends which may include your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Payment information

When you make a purchase, you will need to provide the information required to process your orders. This may include your credit card number, card type, expiration date, or secure PayPal account information as well as your billing address. Emergence Audio does not store, archive, or otherwise retain credit card numbers. 

Activity and Device

We use Google Analytics to collect non personally identifiable information to help us measure the performance of our Site and to monitor and analyze Site traffic. You can choose to opt out of Google Analytics anytime by clicking here.

Marketing and Retargeting

If you provide us with your email address when you make a purchase or sign up to receive marketing communications, we may use your information to contact you with special offers, news, surveys and other content about Emergence Audio. You can unsubscribe or update your preferences at any time, we also provide the link to do so in the marketing email footer. We use Mailchimp and their Privacy Policy can be found here.

Facebook Pixel

Conversion tracking helps us to keep track of a user’s actions after they see or click on a Facebook Ad. This enables us to monitor the effectiveness of Facebook Ads for the purposes of statistics and market research. Data collected in this way is anonymous to us, which means we cannot see the data of individual users. However, this data is saved and processed by Facebook. Please click here if you would like to opt-out of Facebook receiving this information. 

What are Cookies and how we use them

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your computer’s hard drive.

We use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site. You can find more information about cookies at www.allaboutcookies.org

Who we share your information with

We will share transaction data with our payment service provider, as necessary, only to enable them to process your payments and for anti-fraud purposes. We assure that this information is not retained and goes directly to Paypal.

How long we retain your data

We only retain your personal data for as long as necessary to fulfill the purposes we originally collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Links to Third Party Sites and Social Media

You may be able to access third party websites through links available on this Site that provide access to websites such as SoundCloud, YouTube, Vimeo and Facebook. You understand and agree that your use of such third party sites remains under the privacy policies of those third party websites and we recommend that you read their privacy policies to find out how they collect and process your personal data. 

Changes To This Privacy Policy

We may occasionally make changes to this policy. We will notify you of any changes by posting the new Privacy Policy on this page and reflecting the ‘Effective as of’ date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

How we protect your data

We strive to protect any personal information you provide us consistent with this Privacy Policy. To safeguard your information our Site uses Secure Sockets Layer (SSL). SSL encrypts information submitted via website forms so only we are able to decode the information submitted.

Unfortunately, however, no data transmission over the internet can be guaranteed to be 100% secure.  For this reason, we do not guarantee or warrant the security of any information you transmit to or from our website. In the event of a security incident, Emergence will notify its customers, users and newsletter subscribers and will provide timely information relating to the security incident as it becomes known or as is reasonably requested by our customers, users and newsletter subscribers.

How to contact us

If you have any questions, concerns or comments about this Privacy Policy, please contact us at [email protected].