FAQ & SUPPORT

Download & Installation

Why am I seeing "ADD LIBRARY" instead of an "INSTALL" prompt after registering my product?

If you are seeing "ADD LIBRARY" instead of an install prompt, it may be because you are using Native Access 1 version 1.14.1. Native Access 1 is no longer in development. Although it can display registrations of new products on your account, it will not prompt you to install as NA1 is not able to download these products.


To resolve this issue, please ensure that you are using the latest version of Native Access 2 (NA2). You can download it here

How Do I Install Emergence Audio Products?

Make sure you read the overview and requirements (at the top and bottom of every instrument page) on our site before you purchase one of our instruments.

This way, you can be sure that you know what each instrument needs and is compatible with.


Following a completed order, an email will be provided with information on how to begin the registration and install process for your Emergence Audio product.

Installation Instructions:

Native Access Downloader is required:

Don't have Native Access? click here

Once you have Native Access installed, here are the steps you'll need to follow to install your Emergence Audio instrument:


1. **Open Native Access:**

Ensure you have Native Access installed on your computer.


2. **Install Kontakt Player:**

- In Native Access, navigate to the "Available" tab.

- Look for the Kontakt Player and click on "Install" to begin the installation process.


3. **Add Your Instrument:**

- Once Kontakt Player is installed, locate the "Add Serial" button on the bottom left corner of the Native Access window and click it.

- You will be prompted to enter your serial number. This serial number can be found in your order confirmation email or within your Emergence Audio account under the "Orders" tab.


4. **Install the Emergence Audio Instrument:**

- Go back to the "Available" section in Native Access.

- Find your specific Emergence Audio instrument on the list.

- Click on "Install" next to the instrument's name.


5. **Launch and Verify in Kontakt/Kontakt Player:**

- Once installation is complete, open either Kontakt or Kontakt Player version 6.7 (or a later version).

- Browse through the library section, and you should now see your newly installed Emergence Audio instrument ready for use.


Remember, always make sure you are running the most recent updates for both Native Access and Kontakt Player for optimal performance.


WATCH INSTALL VIDEO

I'm Not Able To Install Via Native Access After Plugging In My Serial Number

After entering the Serial Number into the Native Access Installer, your Emergence Audio Instrument will appear in the 'Available' tab, with a button that says 'Install' next to the instrument icon. If you see 'Add Library' the Native Instrument server may be slightly delayed from the time you registered the instrument if this is the case click the refresh button and or log back in and out of Native Access.


We strongly advise upgrading to Native Access 2, Click here if you haven't already. This update should resolve the issue in most cases. If you are still seeing the "Add Library" tab, allow 24hr to 48hrs from the time of registering the library. Please open a support ticket if you have any further questions or concerns.


Native Access Says "This Serial Has Been Registered Already"

This issue happens when you attempt to register your serial number with a different Native Access account than the one with which it was initially registered.


To resolve this, sign in to the Native Access account associated with your serial.


If you are unable to do so, provide the following information to Emergence Audio by creating a support ticket.


  • The order invoice 
  • The original email address used to place the order
  • The whole 25-digit serial number


We will be able to assist you with acquiring access to your product once we receive the above information.

Can I use Emergence Audio instruments without a MIDI Keyboard?

When a MIDI keyboard is not accessible, the On-Screen Keyboard KONTAKT PLAYER provides a virtual On-Screen Keyboard that may be used to play instruments with your mouse. However, to fully utilize our instrument's potential and capabilities, we strongly recommend utilizing a midi keyboard.


To display the keyboard:

  • Open the Workspace menu.
  • Select the Keyboard option.
  • The On-Screen Keyboard is displayed at the bottom of the Rack.



The On-Screen Keyboard contains the following features and controls:

  • Keys: When a key is clicked, the keyboard generates a corresponding note event that will be received by the currently selected Instrument. The note’s velocity is relative to where on the key you click: clicking towards the top of the key will produce notes with a low velocity, and clicking towards the bottom of the key will produce notes with a high velocity.


  • Pitch and Mod: Click + drag the Pitch and Modwheel to generate pitch bend and MIDI CC #1 data respectively.


  • Transposition: Shift the displayed key range up and down in octaves.


  • Key Range: The keyboard uses colors to indicate the key ranges of the current Instrument.


  • Playable Keys: Keys that produce sound are colored blue.

Can Emergence Audio instruments be used in my DAW?

Emergence Audio uses the Free Kontakt Player for our instruments. While Kontakt can be used as a standalone application for macOS and Windows, it is most frequently utilized as an audio instrument within a digital audio workstation (DAW). Kontakt is compatible with virtually every DAW that supports the VST, AU, or AAX protocols, including Cubase, Logic, Ableton and Pro Tools, to name a few.

KONTAKT Error Message: 'This instrument belongs to a library that is currently not installed'

via Native Instruments:

Symptom

When you try to load an Instrument in KONTAKT, you receive the following error message:

'This instrument belongs to a library that is currently not installed'

Causes

  • You are trying to load a KONTAKT 6 (Player) library in KONTAKT 5 (Player)
  • You are trying to load an instrument from the Files tab in KONTAKT while the library is not installed in Native Access.

Solutions

If your KONTAKT library is shown in Native Access as activated, but you receive this error message when trying to load the library via the Files tab of KONTAKT 5 (Player), it's very likely that your KONTAKT library requires KONTAKT 6 (Player).

1. Please install KONTAKT 6 (Player) from the "Not installed" tab in Native Access. When you now open KONTAKT 6 (Player), the library should appear in the Libraries tab. Please note that KONTAKT 6 (Player) is only called 'Kontakt' in Native Access (and your DAW):

2. If step 1 did not resolve the issue, please follow the steps below:

Native Instruments KONTAKT Library

-Launch Native Access from the following location:

Mac: Macintosh HD > Applications > Native Access

Windows: C: > Program Files > Native Instruments > Native Access

-Click the Not Installed tab. Hover your mouse over the KONTAKT library's entry. The option to LOCATE will appear next to the INSTALL button.

-After clicking the LOCATE button, you will be asked to BROWSE to the location of the KONTAKT library.

-Navigate to the KONTAKT library's folder and confirm your selection.

-Click INSTALL to add the KONTAKT library to your installed products.

-Finally, open KONTAKT standalone to update the database.

Install Issue via Native Access "Add Library" or "Serial Number Does Not Belong to Known Product"

When you input your serial number into Native Access, you may see the message "The Serial Does Not Belong to a Known Product."


Occasionally, the servers throughout the world take a little time to synchronize after you register your serial number via Native Access.


If your not seeing an "INSTALL" button next to your NKS instrument try the following:


  • Press the Refresh button at the top right which is located on the left of your Account Icon
  • Then close and restart Native Access
  • You should now see the "INSTALL" Button next to your Emergence Audio product


If the problem does not resolve itself, the following measures can be taken:


Your solution will change depending on whether you use Mac or Windows.


  • Delete the following files from MacOS:

"/Library/Application Support/Native Instruments/Service Center/NativeAccess.xml"

"/Library/Application Support/Native Instruments/Service Center/[LIBRARY NAME].xml"

"/Library/Preferences/com.native-instruments.[LIBRARY NAME].plist"

  • Delete the following files from Windows:


"C:Program Files > Common Files > Native Instruments > Service Center > NativeAccess.xml"

"C:Program Files > Common Files > Native Instruments > Service Center > [LIBRARY NAME].xml"

"C:Program Files > Native Instruments > Service Center > NativeAccess.xml"

"C:Program Files > Native Instruments > Service Center > [LIBRARY NAME].xml"


Native Access Error Message: 'Installation has been prevented. You do not have enough free drive space to install instrument.'

via Native Instruments:

Symptom

You receive the following error message while installing a product with Native Access:

Cause

The installation process of a Native Instruments product requires temporary extra space on your internal hard drive (or 'system drive'), even if you want to install the product on an external hard drive.


Info on Free Space and Purgeable Space (Mac)

Please note that to find out the actual free space available on your system drive, you need to access the application Disk Utility.

You can find this in: Applications > Utilities > Disk Utility.

This is necessary, because simply right-clicking on the Mac HD in Finder and choosing "Get info" will show the summation of free space and purgeable space.

Native Access calculates the amount of free space an installation requires from the available free space only (excluding the purgeable space). This is why you may see what is presumably enough free space available, although Native Access requests more:

It is possible to delete purgeable data or move it to your iCloud. Please contact Apple for information on how to do this.

Solutions

Installing Products Individually

If you receive this error message when installing multiple instruments at once, run the product's installers individually instead of using the Install All button.

Additionally, we recommend to change the Download Location and Content Location in Native Access to a separate hard drive, as explained in this article:

How to Change the Install Locations in Native Access

However please note that it is still the local system drive which requires free space to perform the installation, even when you choose an external disk as the download and content location.


Time Machine Snapshots

Time Machine snapshots may be occupying large amounts of storage. Please contact Apple to learn how to manage those snapshots so that they do not occupy space on your local disk.


https://support.native-instruments.com/hc/en-us/articles/115001284225-Native-Access-Error-Message-Installation-has-been-prevented-You-do-not-have-enough-free-drive-space-to-install-the-products-

Account & Purchase

Where Can I Find My Purchase?

You'll receive an order confirmation via email with all of your order information. You'll also find your purchase in your Account under the 'Orders' section along with your serial number information.

I'm Having Issues During The Checkout Process. What should I do?

**We highly recommend checking out with the Chrome browser by Google for a smooth checkout experience.**


Follow these steps to troubleshoot checkout issues:

1. **Refresh the Page:** Sometimes, a simple refresh can resolve temporary glitches.

2. **Clear Browser Cache and Cookies:** Cached data can sometimes cause issues with website functionality.

3. **Disable Browser Extensions:** Some extensions, especially ad blockers, can interfere with the checkout process.

4. **Check Your Internet Connection:** A stable internet connection is crucial during the checkout process.

5. **Try a Different Browser** This can help determine if the issue is related to your browser settings or extensions.

6. **Update Your Browser:** Ensure you are using the latest version of your browser.

7. **Enable JavaScript:** Some websites require JavaScript for the checkout process. Make sure it is enabled in your browser settings.

8. **Check for Browser Updates:** Ensure your browser is up to date, as updates can fix known issues.

9. **Contact Customer Service:** If the issue persists, reach out to us for assistance.


Remember to never refresh the page or hit the back button if you have already confirmed a payment, as this could result in multiple charges.


Additional Browser Troubleshooting Steps:


I'm having trouble accessing a website. What should I do?


Try the following steps:


1. **Refresh the Page:** Sometimes, simply refreshing the page can resolve the issue.

2. **Clear Browser Cache and Cookies:** Over time, cached data can become corrupted. Clearing it might help.

3. **Disable Browser Extensions:** Some extensions can interfere with website functionality. Try disabling them to see if the issue resolves.

4. **Update Your Browser:** Ensure you are using the latest version of your browser.

5. **Try a Different Browser:** If the issue persists, try accessing the website or feature using a different browser.


A website isn't displaying properly. What can I do?


This could be due to outdated browser cache or compatibility issues. Follow these steps:

1. **Clear Browser Cache and Cookies:** This can resolve display issues related to outdated or corrupted cache.

2. **Disable Browser Extensions:** Extensions might be causing display issues.

3. **Check Browser Compatibility:** Ensure the website supports your browser. If unsure, try accessing the website with a different browser.


I'm experiencing slow browser performance. How can I speed it up?


To improve browser performance:

1. **Close Unused Tabs:** Having too many tabs open can slow down your browser.

2. **Disable Unnecessary Extensions:** Some extensions can use a lot of resources.

3. **Clear Browser Cache and Cookies:** This can help speed up your browser.

4. **Update Your Browser:** Ensure you are using the latest version.

Where Can I Find My Pre-order?

On the date and time of the official release of the instrument, you will receive a confirmation email for your purchase of any pre-ordered instrument, including the installation instructions and invoice. If for any reason you have not received this email, please check your spam folder. Your order can also be found in your Emergence Audio account under the 'Orders' tab.

What is Your Return Policy?

Please review our terms of use here. Due to the nature of our products and online services, we cannot issue a refund after purchase. We're always available for any questions you may have prior to purchase regarding system requirements, etc. Please don't hesitate to reach out via our 'Help' button to create a ticket.

Do You Offer An Education & Military Discount?

Yes! We offer students, educators, military members and veterans a 30% discount on all items that are not currently on sale or bundled. Please send us your name, school or facility, and proof of enrollment or credentials to education@emergenceaudio.com for us to review. After we verify your info, we'll send over your discount code to apply at checkout.

Product Information

Kontakt 7 Player VS. Full Kontakt 7

KONTAKT PLAYER is a free program that houses all of Emergence Audio's NKS sample-based instruments. Instruments created for KONTAKT PLAYER are also compatible with the full version of KONTAKT.


The (FULL) KONTAKT sampler is the industry standard. Its amazing audio engine and cutting-edge modular design are used to create the world's most comprehensive and inventive sample-based instruments. KONTAKT offers a unique set of sample manipulation capabilities and unrivaled creative possibilities for creative sampling and sophisticated instrument development. here.

Do I Need Any Other Software or Hardware to Use Emergence Audio Products?

Yes, you will need the Free Kontakt Player. If you don't have it you can download it for free here.


As for hardware you will need a midi keyboard controller, audio interface and DAW (e.g. Cubase, Logic Pro, Ableton, Pro Tools etc.)

Where Can I Find Emergence Audio User Manuals?

Our User Manuals can be found in your installed library via the documents folder and at the bottom of the Instruments page for the product in the 'Requirements' tab.

Everything You Need to Know About Our Bundle Deals

When are bundle deals available?

Our bundle deals are offered during select periods throughout the year. These special promotions are carefully planned to coincide with key moments, providing our customers with amazing opportunities to enhance their sound design and music production toolkit at unbeatable prices. To stay informed about upcoming bundle deals, we encourage you to subscribe to our newsletter and follow us on our social media channels.

However, it's important to note that our bundle deals are available only during certain times of the year, ensuring we can offer the best value while maintaining the quality and innovation that our brand is known for.

I already own an instrument included in a bundle. Can I still benefit from the bundle deal?

Yes, but it's important to note that the opportunity to complete your bundle at the bundled price is exclusively available during our sale periods. If you already own one or more instruments included in our bundle offer, you can purchase the remaining product(s) at a price that reflects the overall bundle discount. This means the individual sale price you're offered will match the savings as if you were purchasing the complete bundle during our promotional period. This offer is designed to ensure that all our customers, regardless of when they began building their collection, can take advantage of the best possible pricing during our sales.

Can I email Emergence Audio to request information or special deals on bundles when there isn't a bundle sale currently running?

We appreciate your interest in our bundle deals and understand that you may have questions or requests regarding our products at any time. However, it's important to note that we are unable to offer custom bundle deals or provide specific details about future bundle sales through email outside of our designated sales periods. This policy ensures fairness and consistency for all of our customers and helps us maintain the integrity of our promotional events.


We carefully plan our sales and promotional offers to bring the best value to all of our customers, including opportunities to complete bundles at a promotional price. We encourage you to stay connected with us through our newsletter and social media channels to receive timely information about upcoming sales and promotions. This way, you can take full advantage of our special offers when they are available.

How can I stay updated on upcoming bundle deals?

The best way to stay informed about our bundle deals is by subscribing to our newsletter and following Emergence Audio on our social media platforms. We're dedicated to keeping our community in the loop with all the latest news and offers, helping you maximize your savings and enjoyment of our products.

Navigating Our Introductory Sales for New Instruments

Can you tell me more about the introductory sales for new products?

Definitely! In addition to our bundle deals, we often launch new products with a limited-time introductory sale. This period marks the best opportunity throughout the year to save the most on our latest innovations. These introductory offers are designed to celebrate the release of our new products and allow our early adopters to enjoy significant savings as a token of our appreciation for their support.

How can I stay updated on upcoming introductory sales?

The best way to stay informed about our introductory sales, and new product releases is by subscribing to our newsletter and following Emergence Audio on our social media platforms. We're dedicated to keeping our community in the loop with all the latest news and offers, helping you maximize your savings and enjoyment of our products.

About Our Loyalty Deals and Newsletter Exclusivity

How can I access Emergence Audio's loyalty deals?

Our loyalty deals are a special way we like to thank our dedicated community for their continuous support and passion for our products. These exclusive offers, including discounts, early access to new products, and unique bundle opportunities, are available only to our newsletter subscribers.

By subscribing to our newsletter, you're not just staying informed about the latest news, product releases, and tips from Emergence Audio; you're also gaining exclusive access to our best deals that are tailored for our most loyal customers. It's our way of showing appreciation and ensuring you get the most value from being part of our community.

To make sure you don't miss out on these exclusive loyalty deals, we encourage you to subscribe to our newsletter through our website which is located at the footer of our site. It's the best way to stay connected and enjoy the full benefits of being a loyal Emergence Audio customer.

Specific

How can I use Emergence Audio libraries in Logic Pro X?

Integrating Emergence Audio libraries into your Logic Pro X projects enhances your music creation with unique and atmospheric sounds. Here’s a straightforward guide to help you seamlessly incorporate our libraries into your workflow:


1. Ensure Kontakt Player is Installed: To access our libraries, you need Kontakt Player, a versatile sample player by Native Instruments. Download and install it for free from the Native Instruments website if it's not already set up on your system.


2. Add Your Library to Kontakt: Launch Kontakt Player and integrate your Emergence Audio library. Click the "Add Library" button within the Libraries tab, then navigate to and select the folder where your library is installed.


3. Open Logic Pro X: Fire up Logic Pro X on your computer.


4. Create a New Track: Start by creating a new track in your project. Do this by selecting "New Track" or hitting the "+" button located at the top of the track headers.


5. Select Software Instrument: In the dialog that appears for creating a new track, choose "Software Instrument" and click "Create".


6. Load Kontakt as a Plugin: With your new software instrument track highlighted, go to the Inspector (press "I" if it's not visible) on the left side. In the Instrument slot, click to open the menu and navigate to AU Instruments > Native Instruments > Kontakt > Stereo. This action loads Kontakt Player as a plugin on your Logic track.


7. Access Your Library in Kontakt: In Kontakt loaded within Logic, access your Emergence Audio library from the Libraries tab. You now have all the sounds from the library at your fingertips.


8. Start Making Music: You're all set to use our distinctive sounds in your Logic Pro X projects. Create MIDI regions on your track to play and record the library sounds.


Remember, each of our libraries and instruments offers a diverse array of sounds and articulations, inviting you to experiment and discover new sonic landscapes.


For additional guidance or specific tutorials, visit our support page: We’re here to assist you in making the most out of our products and ensuring a smooth creative process.


Should you have further questions or require more assistance, don't hesitate to reach out. Let the music creation begin!

Step-by-Step Guide to Assigning Infinite Motion Engine™ Knobs to MIDI Controllers in Ableton Live?

Simply open an Emergence Audio instrument and right click any parameter click midi learn then move the desired midi controller knob or fader this will also assign the parameters. Here is our video walkthrough that demonstrates this. This it also applies to most DAWs 

Walkthrough Section about Midi Learn: Click Here


Step 1: Set Up Kontakt in Ableton Live

1. Open Ableton Live and start a new or existing project.

2. Insert a MIDI track if necessary.

3. Load Kontakt into the MIDI track by dragging it from Ableton Live's browser.

 

Step 2: Loading an Instrument in Kontakt

1. Open Kontakt on the MIDI track.

2. Select and load the instrument you wish to use.

 

Step 3: Exposing Parameters in Kontakt

1. Identify the knobs or parameters in Kontakt you want to control.

2. Right-click on each parameter and select “Learn MIDI CC# Automation” to enable MIDI control.

 

Step 4: MIDI Mapping in Ableton Live

1. Enter MIDI Map Mode in Ableton Live (CMD + M on Mac or CTRL + M on Windows).

2. Click on the parameter in the Kontakt interface/Source Code within Ableton Live to highlight it.

3. Move the control on your MIDI controller that you want to assign. Ableton Live will map this control to the parameter.

4. Repeat the above steps for each parameter you wish to map.

 

Step 5: Fine-Tuning the MIDI Mapping

1. Use the Mapping Browser in Ableton Live to adjust settings like Min/Max values for each mapping.

 

Step 6: Exiting MIDI Map Mode

1. Exit MIDI Map Mode (CMD + M on Mac or CTRL + M on Windows) to activate your mappings.

 

Step 7: Save Your Configuration

1. Remember to save your Ableton Live set to keep these mappings for future use.

 

Additional Tips

- Make sure your MIDI controller is properly set up and recognized by Ableton Live.

- Consult the user manuals for Kontakt and your MIDI controller for specific functions.

- Experiment with different mappings to suit your workflow.



How to Fine Tune Values/Settings on the Infinite Motion Engine™

To fine tune values in cents, hold shift, left-click mouse, and adjust the parameter to your precise desired setting.


A quick 30 sec YouTube Video: Click Here



General

What DAWs Can I Use with Emergence Audio's Instruments?

Kontakt Player is a VST, AU, and AAX plugin, making it compatible with a wide range of Digital Audio Workstations (DAWs) that support these plugin formats. Here’s a list of some of the most popular DAWs that are compatible with Kontakt Player:

This is not an exhaustive list, as there are many other DAWs out there that may also be compatible with Kontakt Player. The key is to ensure that your DAW supports VST, AU, or AAX plugin formats.


1. Ableton Live

2. Logic Pro

3. Pro Tools

4. Cubase

5. FL Studio

6. Studio One

7. Reaper

8. GarageBand (limited support, as it only supports AU plugins)

9. Bitwig Studio

10. Reason

11. Nuendo

12. Cakewalk by BandLab

13. Digital Performer

14. Sonar

15. Audacity (with VST plugin support enabled)

16. Renoise

17. Samplitude


Can I Submit Demos to Emergence Audio?

Emergence Audio features some of the best artists and demo makers in the world. We are always interested in hearing new things and new submissions. Please send us a streaming link of your submissions for consideration to artists@emergenceaudio.com. We listen to all submissions made to us and we will get in touch with you if we feel the track is a good fit.

Need More Help?

We're here for you! Reach out to us via our 'Help' button, hit send to open a ticket and we'll get back to you in 1-3 business days