FAQ & SUPPORT
Getting Started
All of our libraries run in Kontakt or Kontakt Player (free). Each product page lists the minimum Kontakt version required.
A DAW is recommended (Logic, Cubase, Ableton, Pro Tools, FL Studio, etc.), but Kontakt Player can also run standalone.
Standard audio interfaces and MIDI controllers work with all instruments.
Installation & Registration
Our products are installed through Native Access.
- Open Native Access (version 2 recommended).
- Click “Add Serial.”
- Enter your serial number exactly as provided.
- Click “Install” when the library appears.
- Set your content location if prompted.
If you need help updating Native Access, you can download the latest version on Native Instruments’ website.
Common fixes:
- Update to Native Access 2
- Restart your computer
- Click the “Refresh” button inside Native Access
- Make sure the content location has enough disk space
- Ensure your Kontakt version meets the minimum requirement
If the install button still does not appear, contact us through the support form.
This happens when the content folder is moved after installation.
To fix it:
- Open Native Access
- Click “Locate” next to the library
- Point to the correct folder location
Please verify that:
- You typed the serial exactly (no spaces before/after)
- You are using Native Access 2
- Your NI account is the same one used for previous EA instruments
If it still fails, contact support and include the serial you received.
Troubleshooting Errors
This usually means the library folder was moved, renamed, or partially downloaded.
Reinstalling through Native Access will resolve the issue.
Check:
- You are running the required Kontakt version
- Your DAW is running in the correct mode (Rosetta / native Apple Silicon)
- You are loading the .nki instruments, not the sample folder
Try the following:
- Update Kontakt
- Update Native Access
- Restart your DAW
- Clear plugin cache (varies by DAW)
- Ensure your RAM and disk meet the minimum specs
Compatibility
All major DAWs that support VST, VST3, AU, or AAX.
Includes: Logic, Ableton, Cubase, FL Studio, Pro Tools, Reaper, Studio One, Bitwig, Nuendo, and more.
Our libraries are compatible with:
- macOS (Intel and Apple Silicon through Kontakt)
- Windows 10 and higher
Always check your Kontakt version for specific compatibility notes.
Yes, Kontakt Player can run standalone for performance and sound design.
Licensing & Activation
Each purchase includes two activations for your personal systems.
Native Instruments licensing does not allow activation on multiple NI accounts.
Yes, through Native Instruments License Transfer.
Once transferred, your activation is removed and assigned to the new user.
Only if it is one of your two personal licensed systems. Separate NI accounts require separate licenses.
Emergence Audio Pricing & Loyalty
Our goal is to offer fair and consistent pricing while continuing to invest in high-quality instruments and long-term development. This policy helps us maintain the standard our users expect.
Not right away. New instruments are available at a special intro price during their launch period. After the intro window closes, the instrument returns to its full MSRP. Once the product has been fully established, it will be added to the Complete My Bundle system much later and your personalized pricing will automatically reflect it.
For the best deal on any new release the intro period is always the time to buy.
We occasionally offer extra loyalty savings on select instruments. This is done on a case-by-case basis and is not guaranteed for every release.
Most customers, including long-time supporters, purchase our instruments during intro pricing or seasonal sales. Because of this, we do not stack further discounts on top of intro pricing for large, flagship instruments.
These releases require expanded recording sessions, extended development, custom scripting, and a larger production budget. The intro price already reflects a significant launch discount.
Flagship releases are our largest, most ambitious instruments that involve expanded sampling sessions, extended development cycles, and unique or complex engine features. These releases do not qualify for additional loyalty discounts during their intro period.
We truly appreciate the support of customers who collect our instruments. However, owning previous libraries — especially when most were purchased at intro or sale pricing — does not automatically qualify for additional discounts on new flagship releases.
Not during the launch. The intro price is the lowest price offered for the release window. Any future promotions will vary, but intro pricing is not stackable with further loyalty discounts.
You’re always welcome to reach out, but pricing for new releases, especially flagship instruments, is firm during the intro period. We cannot offer individual negotiated pricing.
We plan our sales carefully to provide great value, including chances to complete bundles at promotional prices. Stay updated by subscribing to our newsletter for addition loyalty discounts off the sale price and following us on social media for the latest information.
Account & Purchase
You're entering your code in the wrong field. On our checkout page, there are two separate sections: "Redeem a gift card" and "Have a promo code?" — your retailer coupon code goes into the Promo Code field (located at the top of the order summary), not the gift card field. Click "Have a promo code? Click here to enter your code," paste it in, and your discount will apply. If you're still having trouble, contact us.
Purchases made through third-party shops like Native Instruments are not automatically linked to your Emergence Audio account. To have your purchase added to your library for Complete My Bundle pricing, please contact us with your proof of purchase and we'll get it linked for you.
You'll receive an order confirmation via email with all of your order information. You'll also find your purchase in your Account under the 'Orders' section along with your serial number information.
**We highly recommend checking out with the Chrome browser by Google for a smooth checkout experience.**
Follow these steps to troubleshoot checkout issues:
1. **Refresh the Page:** Sometimes, a simple refresh can resolve temporary glitches.
2. **Clear Browser Cache and Cookies:** Cached data can sometimes cause issues with website functionality.
3. **Disable Browser Extensions:** Some extensions, especially ad blockers, can interfere with the checkout process.
4. **Check Your Internet Connection:** A stable internet connection is crucial during the checkout process.
5. **Try a Different Browser** This can help determine if the issue is related to your browser settings or extensions.
6. **Update Your Browser:** Ensure you are using the latest version of your browser.
7. **Enable JavaScript:** Some websites require JavaScript for the checkout process. Make sure it is enabled in your browser settings.
8. **Check for Browser Updates:** Ensure your browser is up to date, as updates can fix known issues.
9. **Contact Customer Service:** If the issue persists, reach out to us for assistance.
Remember to never refresh the page or hit the back button if you have already confirmed a payment, as this could result in multiple charges.
Additional Browser Troubleshooting Steps:
I'm having trouble accessing a website. What should I do?
Try the following steps:
1. **Refresh the Page:** Sometimes, simply refreshing the page can resolve the issue.
2. **Clear Browser Cache and Cookies:** Over time, cached data can become corrupted. Clearing it might help.
3. **Disable Browser Extensions:** Some extensions can interfere with website functionality. Try disabling them to see if the issue resolves.
4. **Update Your Browser:** Ensure you are using the latest version of your browser.
5. **Try a Different Browser:** If the issue persists, try accessing the website or feature using a different browser.
A website isn't displaying properly. What can I do?
This could be due to outdated browser cache or compatibility issues. Follow these steps:
1. **Clear Browser Cache and Cookies:** This can resolve display issues related to outdated or corrupted cache.
2. **Disable Browser Extensions:** Extensions might be causing display issues.
3. **Check Browser Compatibility:** Ensure the website supports your browser. If unsure, try accessing the website with a different browser.
I'm experiencing slow browser performance. How can I speed it up?
To improve browser performance:
1. **Close Unused Tabs:** Having too many tabs open can slow down your browser.
2. **Disable Unnecessary Extensions:** Some extensions can use a lot of resources.
3. **Clear Browser Cache and Cookies:** This can help speed up your browser.
4. **Update Your Browser:** Ensure you are using the latest version.
On the date and time of the official release of the instrument, you will receive a confirmation email for your purchase of any pre-ordered instrument, including the installation instructions and invoice. If for any reason you have not received this email, please check your spam folder. Your order can also be found in your Emergence Audio account under the 'Orders' tab.
Please review our terms of use here. Due to the nature of our products and online services, we cannot issue a refund after purchase. We're always available for any questions you may have prior to purchase regarding system requirements, etc. Please don't hesitate to reach out via our 'Help' button to create a ticket.
Yes! We offer students, educators, military members and veterans a 30% discount on all items that are not currently on sale or bundled. Please send us your name, school or facility, and proof of enrollment or credentials to [email protected] for us to review. After we verify your info, we'll send over your discount code to apply at checkout.
Product Information
Watch this quick how to video
KONTAKT PLAYER is a free program that houses all of Emergence Audio's NKS sample-based instruments. Instruments created for KONTAKT PLAYER are also compatible with the full version of KONTAKT.
The (FULL) KONTAKT sampler is the industry standard. Its amazing audio engine and cutting-edge modular design are used to create the world's most comprehensive and inventive sample-based instruments. KONTAKT offers a unique set of sample manipulation capabilities and unrivaled creative possibilities for creative sampling and sophisticated instrument development. here.
Our User Manuals can be found in your installed library via the documents folder and at the bottom of the Instruments page for the product in the 'Requirements' tab.
Specific
Integrating Emergence Audio libraries into your Logic Pro X projects enhances your music creation with unique and atmospheric sounds. Here’s a straightforward guide to help you seamlessly incorporate our libraries into your workflow:
1. Ensure Kontakt Player is Installed: To access our libraries, you need Kontakt Player, a versatile sample player by Native Instruments. Download and install it for free from the Native Instruments website if it's not already set up on your system.
2. Add Your Library to Kontakt: Launch Kontakt Player and integrate your Emergence Audio library. Click the "Add Library" button within the Libraries tab, then navigate to and select the folder where your library is installed.
3. Open Logic Pro X: Fire up Logic Pro X on your computer.
4. Create a New Track: Start by creating a new track in your project. Do this by selecting "New Track" or hitting the "+" button located at the top of the track headers.
5. Select Software Instrument: In the dialog that appears for creating a new track, choose "Software Instrument" and click "Create".
6. Load Kontakt as a Plugin: With your new software instrument track highlighted, go to the Inspector (press "I" if it's not visible) on the left side. In the Instrument slot, click to open the menu and navigate to AU Instruments > Native Instruments > Kontakt > Stereo. This action loads Kontakt Player as a plugin on your Logic track.
7. Access Your Library in Kontakt: In Kontakt loaded within Logic, access your Emergence Audio library from the Libraries tab. You now have all the sounds from the library at your fingertips.
8. Start Making Music: You're all set to use our distinctive sounds in your Logic Pro X projects. Create MIDI regions on your track to play and record the library sounds.
Remember, each of our libraries and instruments offers a diverse array of sounds and articulations, inviting you to experiment and discover new sonic landscapes.
For additional guidance or specific tutorials, visit our support page: We’re here to assist you in making the most out of our products and ensuring a smooth creative process.
Should you have further questions or require more assistance, don't hesitate to reach out. Let the music creation begin!
Simply open an Emergence Audio instrument and right click any parameter click midi learn then move the desired midi controller knob or fader this will also assign the parameters. Here is our video walkthrough that demonstrates this. This it also applies to most DAWs
Walkthrough Section about Midi Learn: Click Here
Step 1: Set Up Kontakt in Ableton Live
1. Open Ableton Live and start a new or existing project.
2. Insert a MIDI track if necessary.
3. Load Kontakt into the MIDI track by dragging it from Ableton Live's browser.
Step 2: Loading an Instrument in Kontakt
1. Open Kontakt on the MIDI track.
2. Select and load the instrument you wish to use.
Step 3: Exposing Parameters in Kontakt
1. Identify the knobs or parameters in Kontakt you want to control.
2. Right-click on each parameter and select “Learn MIDI CC# Automation” to enable MIDI control.
Step 4: MIDI Mapping in Ableton Live
1. Enter MIDI Map Mode in Ableton Live (CMD + M on Mac or CTRL + M on Windows).
2. Click on the parameter in the Kontakt interface/Source Code within Ableton Live to highlight it.
3. Move the control on your MIDI controller that you want to assign. Ableton Live will map this control to the parameter.
4. Repeat the above steps for each parameter you wish to map.
Step 5: Fine-Tuning the MIDI Mapping
1. Use the Mapping Browser in Ableton Live to adjust settings like Min/Max values for each mapping.
Step 6: Exiting MIDI Map Mode
1. Exit MIDI Map Mode (CMD + M on Mac or CTRL + M on Windows) to activate your mappings.
Step 7: Save Your Configuration
1. Remember to save your Ableton Live set to keep these mappings for future use.
Additional Tips
- Make sure your MIDI controller is properly set up and recognized by Ableton Live.
- Consult the user manuals for Kontakt and your MIDI controller for specific functions.
- Experiment with different mappings to suit your workflow.
To fine tune values in cents, hold shift, left-click mouse, and adjust the parameter to your precise desired setting.
A quick 30 sec YouTube Video: Click Here
Emergence Audio features some of the best artists and demo makers in the world. We are always interested in hearing new things and new submissions. Please send us a streaming link of your submissions for consideration to [email protected]. We listen to all submissions made to us and we will get in touch with you if we feel the track is a good fit.
Need More Help?
We're here for you! Reach out to us via our 'Help' button on the right side of this page, hit send to open a ticket and we'll get back to you in 1-3 business days